Frequently Asked Questions

Everything you need to know about shopping with DiaperU

What is the typical shipping time for orders?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your exchange or refund process.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

Yes, we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high quality and ethical production.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.